Customer service: opened
How can I return my order?
It can of course happen that you are not completely satisfied with your order. Fortunately, you always have the option to return your order within 14 days of receipt.
To do this, take the following steps:
1. Register a return
Log in to your account page. Then go to "My orders" and click on the product you want to return. Here you will find the link to return your product.
2. Pack the product
Return the product in the original packaging. Make sure to seal the box tightly with tape.
3. Send package
Return the package via your choice of parcel service or post office. Costs are for your own expenses. If the return concerns a defect or service and is handled within within 14 days of receipt, the return costs will be refunded by us.
You can use the return label that we have sent you (after registering your return), or use the following address:
1432 DD Aalsmeer
4. Purchase amount back
We do our best to process your shipment within 14 days of receipt!
Important: Keep the proof of shipment of the return shipment. If the return package is lost, this is not our responsibility. If you have any questions, we are happy to help you! Contact us via our contact page or send an email to firstname.lastname@example.org.
If I return something, what about the shipping costs?
Can I return my order in one of the stores in Amsterdam?
Good news! It has recently become possible to return products from the webshop in our stores. Important: don't forget to bring your proof of purchase - a confirmation email of your order is sufficient. Here you will find our stores.
We process your return and refund through our office. We do our best to process this within 14 days of receipt! You will not receive your money back in the shop.
I haven't received my money yet. Did my return arrive?
Indeed it may take a while. A return package arrives at our distribution center, and then they process this in their administration. We will then receive a message that your return has been processed and that we can initiate a refund.
Within 2 weeks after receipt of your package you will receive a confirmation from us that your return has been processed and a refund has been initiated!
Is it possible that I exchange my items instead of receiving money back?
Sure! Send us an email at email@example.com and let us know for which products you want to exchange your order. We will transfer any remaining amount to you.
Can I return sale items?
Have you bought sale items through the webshop? Good news: you always have the option to return your items within 14 days of receipt, whether it was bought in the sale or not.