Customer service: Opened again at 10:00 on Monday
Which countries do you ship to?
In a nutshell: we ship our Zenza products to all EU countries.
What are the shipping costs? When is it free?
Do you order for more than 100 euros? Then the shipping costs are free! For most other orders you pay € 3.95 shipping costs. If you buy several products at the same time or a large lamp, the shipping costs can be higher. You can read more about this in the other FAQs on this page.
My shipping costs are € 30 or higher, how is that possible?
Are your shipping costs above 30 euros? Then you have probably ordered a large product, or several (large) products at the same time! These are sent on a mini pallet or a euro pallet from Dachser, and the costs are somewhat higher than the costs for smaller packages. You can take - roughly - as a guideline that products that are wider than 70 cm, end up in the more expensive shipping category.
Want to save shipping costs? You are of course always welcome in our stores in Amsterdam.
What are the shipping costs abroad?
That differs per country, and also depends on the size of your package! You get the most precise information by putting the product of your interest in your shopping cart, and then going through the first steps of the ordering process.
(Note: you pay import duties in Switzerland and Norway on the purchase. The costs differ per time, and we can unfortunately not indicate the amount)
I have seen a nice product in your store, but cannot find it in the webshop. How is that possible?
Many of our large items such as furniture can only be found in our Amsterdam stores, and not in the webshop. It may also be that you have seen a product from an older collection, which is still available in that store, but no longer in the webshop - because we cannot get it back in stock.